AN OPEN LETTER TO MTN UGANDA: WE DESRVE BETTER SERVICES

By John Blanshe Musinguzi

I am not drunk, I am not day dreaming. I know reasons why I am writing this letter to MTN management.

I have endured all situations as your customer. I understand all situations but this has gone beyond acceptable margins. Most of my friends have ended their relationship with you and have been conning me to join them on other telecommunication service providers, luckily, or unluckily, I have been reluctant to leave you. Most of them nolonger call me becsuse i still use an MTN line. I don’t know whether time is ripe for me to end this relationship with you which is as old as an Ocean Quahog (life span of 400yrs).

My maim with you emanates from subscripting for Mobile/internet data. These days whenever I dial ‘*150#’, I don’t get any response. It’s as if your machines are deaf to these this call. Earlier, I would easily receive my ten MBS and continue with life.

Then I start calling 123 for help. It’s an uphill task to get through this customer care line. Response is always, ‘all our advisers are currently busy, and we are un able to connect you. Please try again later.’ I remember the golden days when we used to call 123 and immediately get help. If the numbers of subscribers have increase, why can’t you increase those to help us online?. That is one of pleas.  

On a lucky day, when I have my call received, I your service centre do help. I receive data which is directly sent to me but mostly it come with additional costs. For example if I request for 10MBS, I receive data for all my account balance.

Alas, what irritates most ‘useless messages, I continue to receive from you such as, ‘Y’ello. Buy a 21Mbs Modem for only85000/- from any MTN shop and enjoy a new world of internet surfing. Thank you. Welcome to the new world.’ I always ask myself, how I would use such a modem with difficulties in subscribing data?.

I don’t know whether this is an individual problem. If so then inform me.

Finally, I think, we customers who have lived with you for better or worse deserve better services than what we receive from you.

Tusaba gavumenti eyuyambe.